Do you may have expertise in customer support? Do you get pleasure from fixing issues clients may need? Then OutPLEX (previously referred to as Talk2Rep) has the right work-from-home customer support job for you.
The EASIEST methods to make extra cash on-line…
What’s OutPLEX?
You might have heard of them, however they’re a professional US company headquartered in Fort Lauderdale, Florida and have been round since 2001.
They’ve sub-offices in different states and in addition nearshore places of work abroad within the Dominican Republic and Colombia and are usually on the lookout for extremely certified customer support representatives to rent.
OutPLEX works with well-known manufacturers akin to Verizon, Sears, Basic Electrical, Lowes, American Categorical and plenty of others that supply world-class customer support options via digital messaging, voice providers and value-added providers.
OutPLEX is a well known and respected buyer contact and name heart firm that works with respected manufacturers. This firm is at present hiring distant customer support representatives primarily working via dwell chat and teleservices within the US, Colombia, and the Dominican Republic.
Which industries does OutPLEX assist?
One of many nice issues about working with OutPLEX as a customer support options supplier is that you simply get to work for various kinds of companies. They provide Buyer Expertise (CX) jobs within the following industries:
- retail commerce
- Financially
- well being care
- Broadband/Mobile
- Different Industries
Now that you recognize what OutPLEX does as an organization, let’s discover out what you must do to make them work.
How you can apply to OutPLEX
Earlier than making use of to OutPLEX, ensure you meet the essential necessities to work with OutPLEX. Beneath is all the pieces you must do earlier than registering your software.
academic necessities
- Highschool diploma (or equal) from a acknowledged college
- Basic training diploma
key expertise
- Sturdy multitasking potential
- Correct and quick typing expertise of 30-50 phrases and extra per minute
- Glorious on-line analysis expertise
- Capacity to know and use enterprise software program
- Glorious grammar, spelling and communication expertise
- Prior gross sales and customer support expertise fascinating
- Being bilingual could be a bonus
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Tools wanted
Whenever you enroll with OutPLEX to turn into a dwell chat agent or work-from-home customer support consultant, it’s essential to have the essential tools to really carry out the job. You want the next:
- A PC or laptop computer with at the very least the Home windows 10 working system (MAC is just not supported)
- A quick, dependable and safe Web connection
- A USB headset
foremost duties
A number of the key duties to satisfy when working with OutPLEX as a Buyer Service Consultant are:
- Answering buyer inquiries and questions by way of chat or telephone
- Resolving buyer disputes and different customer-related points
- Implementation of enterprise options
- Escalation of unresolved points utilizing firm procedures
How A lot Can You Earn?
Relying on operate and diploma of employment, tariffs acc As a matter of reality Begin at $12 an hour. If it’s a sell place, there’s a base price plus fee.
How you can apply
If you’re all for becoming a member of the OutPLEX staff in creating and delivering superb buyer experiences as a work from home staff member, you are able to do so apply right here.
You probably have the benefit of being bilingual, ideally English, Spanish and/or French, you may additionally apply to a different OutPLEX distant customer support consultant sale Chat agent positions.
Concerning the interview course of, there are a variety of levels that you must undergo, akin to: B. A screening telephone name, a written take a look at, a problem-solving train and a background test.
You’ll be able to browse theirs Careers web page for present distant job openings.
Benefits and downsides
There are all the time two sides to any enterprise, so let’s check out the professionals and cons of working with OutPLEX.
Benefits
- OutPLEX provides full and part-time alternatives to work from the consolation of your private home as a Buyer Service Consultant.
- Brokers could also be situated in the US, Colombia and the Dominican Republic. That is nice if you’re outdoors of the US or need to work as a digital nomad in these nations.
- Paid coaching is obtainable.
Disadvantages
- You’ll be able to solely work for OutPLEX if you’re situated in one of many three nations the place OutPLEX operates.
- You must do screening exams.
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Remaining Ideas
OutPLEX prides itself on being a “World Household” and goals to create a tradition conducive to development and improvement.
If you’re all for customer support, OutPLEX is an organization to work for. Browse their website and you’ll want to take a look at the opinions on Glassdoor or Certainly.
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