A non-fungible token (NFT) collector is taking authorized motion towards the OpenSea NFT market over a number of allegations, together with having his account suspended for greater than three months after falling sufferer to a phishing rip-off.

OpenSea consumer Robbie Acres advised Cointelegraph that after his NFTs had been stolen by way of a phishing rip-off, he instantly reported it to the NFT market. Nonetheless, the NFT collector claims to have encountered many difficulties. Acres defined this:

“It took them over 48 hours to answer. At that time the stolen property had been offered as the customer had considerably undervalued them by prioritizing velocity over value.”

Moreover, NFT market additionally responded by suspending his account to stop additional injury. Nonetheless, based on Acres, this was not the answer he wished. “OpenSea held my property at ransom for over three months regardless of repeated requests to launch my property,” he added. The investor additionally claims that OpenSea required him to disown himself with a press release with a purpose to unlock his account.

One of many two stolen NFTs. Supply: Robbie Acres

The NFT investor believes the market ought to be held accountable for losses incurred throughout this time. Acres believes the estimated loss from OpenSea’s actions is US$500,000.

“Whether or not deliberately or by incompetence, OpenSea’s actions have triggered me vital financial loss as an lively investor within the Web3 neighborhood,” he stated. Due to this, Acres has enlisted the assistance of legal professionals to take motion towards OpenSea.

Enrico Schaefer, the legal professional main Acres’ authorized staff, stated this was not an remoted case. The lawyer confirmed that there are a number of folks coping with the identical concern. Schäfer explains:

“I’ve spoken to and represented a number of people whose NFTs have been stolen or whose OpenSea Market accounts have been compromised. In some circumstances, OpenSea acknowledges its errors and places the account holder again so as. In different circumstances, OpenSea merely ignores the issue.”

Other than that, the legal professional commented that “OpenSea must concentrate on its clients, the individuals who purchase and sell NFTs, reasonably than being blinded by progress, investor funds and gross revenues.”

Associated: New non-public NFT public sale rip-off threatens OpenSea customers

When requested concerning the concern with Acres, an OpenSea spokesperson advised Cointelegraph:

“The theft in query passed off outdoors of OpenSea and the gadgets had been offered earlier than OpenSea turned conscious of the reported theft. Shortly after being notified and made conscious of this, we disabled the gadgets and the consumer’s account has since been unbanned.”

As well as, the platform famous that it has invested in instruments and human assets to stop and detect theft and cease the resale of stolen gadgets on its platform. They write:

“Theft is without doubt one of the largest and most troublesome ecosystem issues to resolve, because it occurs throughout many alternative digital surfaces and thru many distinctive (and legit) communication channels.”

On August 11, 2022, the NFT Market launched a brand new stolen merchandise coverage to incorporate and increase using police studies. In response, some customers took to Twitter to say that OpenSea was unable to assist when their NFT was stolen.